File a Complaint
Our goal is to achieve the highest standard of excellence in customer service as well as in payment processing; so let us know if you have any feedback, complaints, concerns and/or questions. To help us resolve your issue and/or accurately direct your comments, please make sure to include a full summary of the situation, names of any Corpay Cross-Border Solutions employees that were involved, and suggestions for possible solutions. All information you provide will be used in accordance with our Privacy Policy.
To send us a complaint in regards to Corpay Cross-Border Solutions, please submit your
feedback to ComplaintsCB@Corpay.com.
If you have a complaint or concern pertaining to licensing and/or regulatory issues, you will find a schedule below with a list of complaint agencies, by country, and their contact information. That said, we strongly encourage you to first contact Corpay with your complaint, so we can rectify your problem more quickly.
AUSTRALIA
Australian Financial Complaints Authority:
Email: info@afca.org.au
Phone: 1 800 931 678
CANADA
Financial Consumer Agency of Canada
Phone: 1 866 461 3222
Click here for the online form
FRANCE
The AMF Ombudsman:
Phone: (+33) 1 5345 6200
IRELAND
Office of the Ombudsman:
Phone: +353 1 639 5600
Click here for the online form
FRANCE
Coordinamento Nazionale dei Difensori Civici delle
Regioni e delle Province autonome:
Email: difensorecivico@consiglio.provincia.tn.it
Phone: 0461 213111
LUXEMBOURG
An out-of-court resolution procedure is available to
you by reporting the matter to the Commission de.
Surveillance du Secteur Financier (CSSF).
The CSSF’s contact information is as follows:
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon L-2991 Luxembourg
Phone: (+352) 26 251 – 2574 / (+352) 26 251 – 2904
Facsimile : (+352) 26 25 1 – 2601
Email: reclamation@cssf.lu
Website: www.cssf.lu/en/customer-complaints/
SINGAPORE
Competition and Commission Singapore:
Email: cccs_feedback@cccs.gov.sg
Phone: 1 800 325 8282 (domestic) or
(65) 6325 8282 (overseas)
SPAIN
Defensor del Pueblo:
Email: registro@defensordelpueblo.es
Phone: +34 91 432 79 00
Click here for the online form
SWEDEN
Finansinspektionen:
Email: finansinspektionen@fi.se
Phone: +46 (0)8 408 980
UNITED KINGDOM
Financial Ombudsman Service:
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 023 4567
UNITED STATES
Consumer Financial Protection Bureau (CFPB):
Website: www.consumerfinance.gov/complaint
Phone: (855) 411-2372
Cambridge Mercantile Corp. (U.S.A.) (“Corpay Cross Border Solutions”) (NMLS ID # 988463) is a licensed money transmitter in various U.S. states.
For businesses located in the United States, the following section contains a list of complaint agencies by state.
Click here to download a PDF summary of the individual state complaint agencies.
Click below to jump to your state:
