--- title: Corpay | File A Complaint description: Corpay Cross-Border Solutions is a leading provider of integrated cross-border payment services and risk management solutions. As a trusted partner, we deliver innovative solutions designed to mitigate foreign exchange exposure and address unique global payment needs. --- [![Corpay\_Final-Logo\_No-TM\_Two-Tone\_White](https://cb.corpay.com/hs-fs/hubfs/Brand%20Logos/Corpay_Final-Logo_No-TM_Two-Tone_White.png?width=150&name=Corpay_Final-Logo_No-TM_Two-Tone_White.png "Corpay_Final-Logo_No-TM_Two-Tone_White")](https://www.corpay.com/cross-border) [CONTACT US](https://www.corpay.com/contact-us/cross-border) # File a Complaint ## Our goal is to achieve the highest standard of excellence in customer service in the delivery of our products and services; so let us know if you have any feedback, complaints, concerns and/or questions. To help us resolve your issue and/or accurately direct your comments, please make sure to include a full summary of the situation, names of any Corpay employees that were involved, and suggestions for possible solutions.  All information you provide will be used in accordance with our [Privacy Policy](https://www.corpay.com/privacy-policy). To send us a complaint in regards to Corpay Cross-Border Solutions, please submit your  feedback to [ComplaintsCB@Corpay.com](mailto:ComplaintsCB@Corpay.com).   If you have a complaint or concern pertaining to licensing and/or regulatory issues, you will find a schedule below with a list of complaint agencies, by country, and their contact information. That said, we strongly encourage you to first contact Corpay with your complaint, so we can rectify your problem more quickly. ## AUSTRALIA     Australian Financial Complaints Authority:     Email: [info@afca.org.au](mailto:info@afca.org.au)     Phone: 1 800 931 678 ## CANADA     Financial Consumer Agency of Canada     Phone: 1 866 461 3222     [Click here for the online form](https://fcpc-prdint01-csc-wap.fcac-acfc.gc.ca/CSCWeb/) ## FRANCE     The AMF Ombudsman:     Phone: (+33) 1 5345 6200 ## IRELAND     Office of the Ombudsman:     Phone: +353 1 639 5600     [Click here for the online form](https://ombudsman.ie/en/publication/000df-making-a-complaint/?referrer=https://www.ombudsman.ie/making-a-complaint/make-a-complaint/) ## ITALY     Coordinamento Nazionale dei Difensori Civici delle     Regioni e delle Province autonome:     Email: [difensorecivico@consiglio.provincia.tn.it](mailto:difensorecivico@consiglio.provincia.tn.it) ## Phone: (+39) 0461 213111 ## LUXEMBOURG     An out-of-court resolution procedure is available to         you by reporting the matter to the Commission de.      Surveillance du Secteur Financier (CSSF).     The CSSF’s contact information is as follows:     Commission de Surveillance du Secteur Financier     Département Juridique CC ## 283, route d’Arlon L-2991 Luxembourg     Phone: (+352) 26 251 – 2574 / (+352) 26 251 – 2904     Facsimile : (+352) 26 25 1 – 2601     Email: [reclamation@cssf.lu](mailto:reclamation@cssf.lu)     Website: [www.cssf.lu/en/customer-complaints/](http://www.cssf.lu/en/customer-complaints/) ## SINGAPORE     Competition and Commission Singapore:     Email: [cccs\_feedback@cccs.gov.sg](mailto:cccs_feedback@cccs.gov.sg)     Phone: 1 800 325 8282 (domestic) or                    (65) 6325 8282 (overseas) ## SPAIN     Defensor del Pueblo:     Email: [registro@defensordelpueblo.es](mailto:registro@defensordelpueblo.es)     Phone: +34 91 432 79 00     [Click here for the online form](https://www.defensordelpueblo.es/tu-queja/01-description/) ## SWEDEN     Finansinspektionen:     Email: [finansinspektionen@fi.se](mailto:finansinspektionen@fi.se)     Phone: +46 (0)8 408 980 ## UNITED KINGDOM     Financial Ombudsman Service:     Email: [complaint.info@financial-ombudsman.org.uk](mailto:complaint.info@financial-ombudsman.org.uk)     Phone: 0800 023 4567 ## UNITED STATES     Consumer Financial Protection Bureau (CFPB):     Website: [www.consumerfinance.gov/complaint](http://www.consumerfinance.gov/complaint)     Phone: (855) 411-2372 ## Cambridge Mercantile Corp. (U.S.A.) (“Corpay Cross Border Solutions”) (NMLS ID # 988463) is a licensed money transmitter in various U.S. states. For businesses located in the United States, the following section contains a list of complaint agencies by state. [Click here to download a PDF summary of the individual state complaint agencies.](https://cb.corpay.com/hubfs/Complaint_Procedures_by_State_2026-Corpay%20-%20Sept%201%202026%20-%20FINAL.pdf?hsLang=en) ## Click below to jump to your state: [A](https://cb.corpay.com/file-a-complaint#A) [C](https://cb.corpay.com/file-a-complaint#C) [D](https://cb.corpay.com/file-a-complaint#D) [F](https://cb.corpay.com/file-a-complaint#F) [G](https://cb.corpay.com/file-a-complaint#G) [H](https://cb.corpay.com/file-a-complaint#H) [I](https://cb.corpay.com/file-a-complaint#I) [K](https://cb.corpay.com/file-a-complaint#K) [L](https://cb.corpay.com/file-a-complaint#L) [M](https://cb.corpay.com/file-a-complaint#M) [N](https://cb.corpay.com/file-a-complaint#N) [O](https://cb.corpay.com/file-a-complaint#O) [P](https://cb.corpay.com/file-a-complaint#P) [R](https://cb.corpay.com/file-a-complaint#R) [S](https://cb.corpay.com/file-a-complaint#S) [T](https://cb.corpay.com/file-a-complaint#T) [U](https://cb.corpay.com/file-a-complaint#U) [V](https://cb.corpay.com/file-a-complaint#V) [W](https://cb.corpay.com/file-a-complaint#W) ## A Alabama Alaska Azrizona Arkansas ## C California Colorado Connecticut ## D Delaware District of Columbia ## F Florida ## G Georgia ## H Hawaii ## I Idaho Illinois Indiana Iowa ## K Kansas Kentucky ## L Louisiana ## M Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana ## N Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota ## O Ohio Oklahoma Oregon ## P Pennsylvania Puerto Rico ## R Rhode Island ## S South Carolina South Dakota ## T Tennessee Texas ## U Utah ## V Vermont Virginia ## W Washington West Virginia Wisconsin Wyoming [![Corpay\_Final-Logo\_No-TM\_Two-Tone\_White](https://cb.corpay.com/hs-fs/hubfs/Brand%20Logos/Corpay_Final-Logo_No-TM_Two-Tone_White.png?width=167&height=45&name=Corpay_Final-Logo_No-TM_Two-Tone_White.png "Corpay_Final-Logo_No-TM_Two-Tone_White")](https://www.corpay.com/) --- ## [PRIVACY POLICY](https://www.corpay.com/privacy-policy)         [LEGAL & REGULATORY](https://www.corpay.com/compliance)          [MARKET ANALYSES](https://www.corpay.com/newsletter)          [RESOURCES](https://www.corpay.com/resources)          [CONTACT US](https://www.corpay.com/contact-us/cross-border) [linkedin-in icon](https://www.linkedin.com/showcase/corpay-cross-border-solutions/) [X Twitter icon](https://twitter.com/CorpayFX) [vimeo-v icon](https://vimeo.com/corpay) [microphone icon](https://www.corpay.com/resources/webcasts-podcasts) [Follow us on Facebook](https://www.youtube.com/@CorpayCrossBorder) ## "Cambridge Global Payments” and “AFEX” are trading names that may be used for the international payment solutions and risk management solutions provided by certain affiliated entities using the brand “Corpay”. International payment solutions are provided in Australia through Cambridge Mercantile (Australia) Pty. Ltd.; in Canada through Cambridge Mercantile Corp.; in Switzerland through Associated Foreign Exchange (Schweiz) AG; in the United Kingdom through Cambridge Mercantile Corp. (UK) Ltd.; in Ireland and the European Economic Area on a cross-border basis through Associated Foreign Exchange Ireland Ltd.; in Jersey and the Channel Islands through AFEX Offshore Ltd.; in Singapore through Associated Foreign Exchange (Singapore) Pte. Ltd. and in the United States through Cambridge Mercantile Corp. (U.S.A.). Risk management solutions are provided in in Australia through Cambridge Mercantile (Australia) Pty. Ltd.; in Canada through Cambridge Mercantile Corp.; in the United Kingdom through Cambridge Mercantile Risk Management (UK) Ltd.; in Ireland and the European Economic Area on a cross-border basis through AFEX Markets Europe Ltd.; in Jersey and the Channel Islands through AFEX Offshore Ltd.; in Singapore through Associated Foreign Exchange (Singapore) Pte. Ltd. and in the United States through Cambridge Mercantile Corp. (U.S.A.). Please refer to http://cross-border.corpay.com/brochure-disclaimers for important terms and information.